Susie Pritchett

Customer Happiness Czar
Scarlett Ledership Institute
840 Crescent Centre Drive, Suite 120
Franklin, TN  37067
(615) 807-2646

Susie has a background in the hospitality industry, having been at Willis Confernece Center before joining the Scarlett Leadership Institute. She spent 17 years at Willis, serving as Director of the Conference Center for the past 11 years. In this capacity, she was responsible for overseeing all operations which included budgeting, event planning, food and beverage and facility management. Susie started in the Conference Center in sales, responsible for building a new external client base. Within 18 months the Center became a profit center with 75% of the business coming from external clients.

Over the next few years she was responsible for building a place for the Conference Center in the Nashville marketplace, helping it attain a reputation as being one of the best meeting places in middle Tennessee.

Prior to working at the Conference Center, Susie was a Sales Manager at Randstad Staffing Services in Brentwood, TN.

She is a graduate of Stephen F. Austin University in Nacogdoches, TX.