We hear a lot today about leaders needing to make tough decisions and have difficult conversations with others, and what it boils down to is the need for more courage in the senior suite. While it is critical that we nurture relationships and treat people right, it is not treating others right to hedge on the truth or not say anything at all. Leadership courage can cut through a multitude of problems and in most cases is the right thing to do. When we speak of difficult conversations we suggest that leaders consider how they might have contributed to an issue that now requires a correction of some sort, and often the issue originates with something the leader failed to do, such as failing to give strong directions, rather than something the associate did completely on his or her own.
The next time you are lamenting the fact that you must have a difficult conversation, think about the problems you will be creating or allowing to worsen if you do nothing, and JUST DO IT!